Affecting Server - pioneer.smallvillages.com
We are aware of a network problem causing delays in sending email through our windows server pioneer.smallvillages.com - 192.211.125.172 , our team is actively working on it. You may experience delays in receiving or sending your emails through this server.
We will keep this ticket updated. Thank you for your patience.
Mediumcube.com Support Team
Affecting Server - durango24.smallvillages.com-192.211.125.156
Hello,
UPDATE 1:30 AM EST AUG 10: The MySQL service is back online and intact. All data recovered and DBs should be responding properly. We continue to run MySQL 5.7 on the durango server.
UPDATE MIDNIGHT AUG 10: We are still working the MySQL issue. We may not be able to bring the DB service until the early morning due to the time it takes to restore the backups and correct permission issues.
We are currently experiencing issues with the durango.smallvillages.com MySQL server and working with our partner control panel and system administrator team to resolve it.
This may take few hours to resolve and investigate. ETA 23:30 EST. We will keep you posted on this ticket here of our progress.
Thank you,
Mediumcube Support
Affecting Server - laya.smallvillages.com-192.211.125.175
UPDATE 2024-07-13 8 AM EST (5 AM PST):
We have completed the server upgrade. Please confirm your web and mail is working properly. if you find any issues, please contact our support team through opening a ticket or support@mediumcube.com
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To change PHP version, we now use CloudLinux tool. Please login to your cPanel -> click on "Select PHP Version" and change the PHP version for your website.
We apologize for any inconvenience and look forward to continue working with you.
Sincerely,
Mediumcube Admin Team
Affecting System - Network Wide affecting all devices
We will be doing roll out security updates and enhancements to our servers over the holiday. These are scheduled to occur every night between 11:30 PM EST - 8 AM EST. The updates should not take more than 30 minutes to complete for each system.
If your website, email is not reachable for several hours, please contact us to investigate further.
Wish everyone a peaceful holiday.
Sincerely, Mediumcube Support Team
Affecting Server - durango24.smallvillages.com-192.211.125.156
UPDATE 9:00 AM EST
System is back into operation. The data disks may run slower while the data volume is rebuilt. Thank you for your patience.
7:00 AM EST Update
We are currently aware of a problem with the durango.smallvillages.com (192.211.125.240) that is affecting the /home/ folder. It is causing Apache/SMTP and other services to fail on the server.
Our datacenter and system administration team is working to help resolve these issues. As it seems the problem relates to data corruption in the /home/ folder, we do anticipate resolution to take several hours.
We apologize for this inconvenience and rest assured , we are sparing no resources to resolve this problem quickly. Thank you for your patience.
The migration to the new server has been completed successfully.
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In part of keeping our network and systems refreshed, we will be migrating cPanel Linux Hosting package clients residing on the hybrid.smallvillages.com server over to a new server: eagle.smallvillages.com
The difference betwen the two servers should be minimal, however, there are some changes in PHP and MySQL versions.
Hybrid server PHP/MySQL:
PHP 5.3 / MySQL 5.1
Eagle server PHP/MySQL (new server):
PHP 5.6 / MySQL 5.6 (MariaDB 10 flavour)
We will be making best efforts to avoid any disruption in service. Should you experience a problem with your service, please feel free to contact us: support@mediumcube.com
The migration is gradual over many days, but expect to be completed by the mid of March, 2016.
The server is due to switch IP addresses and upgrade to newer hardware on Saturday March 16th around 11:30 AM
